Understand What YOUR Customers Are Feeling
(and why they feel that way!)

MYSTERY SHOPPING EXPERIENCE

If you’ve ever wondered what it’s like for your customers, what they see that you don’t, or you’re not sure what you’re doing wrong, as costumers just don’t seem to be visiting your shop or online store, then this is for you.
Hiring a Mystery Shopper can cost hundreds of pounds, as they normally are associated with larger more corporate businesses, but why should small businesses miss out??
This is an exceptionally important part of getting it right when it comes to customer experience, client acquisition, customer loyalty .. and ultimately your sales!

With service I will;
- Find out how easy it is to find you online, check your visibility
- Look at branding and marketing
- Look at your website and social media presence
- Discover how much information I can gather on your business before I make the next step - does what I find encourage me to make the next step?
- Go through the journey from beginning to end for ordering an online product, or booking a service
- Look at customer service and what was great, what could be better
- What the overall impression was of the business

At the end of the experience, I will put together a full report for you with next steps to improve or maintain the high standards you need for continued success, and answer any questions you may have.

Remember! This isn’t an exercise in tricking you or catching you out on anything
This is to help YOU and your small business thrive, take the blinkers off and help you connect with your customers too.